Frequently Asked Questions

you may also contact us directly with any question, at any time


SECURE RETURN SHIPPING PROCESS

 

When you need to return something to us, please contact us and we will send you a FedEx shipping label.  That way your item is insured by our carrier, and we can securely track its location and progress. We cannot accept or take responsibility for shipments sent by other methods.

You may send your diamond to us mounted, so long as you include or email us written permission to remove the diamond from your mounting.  If any damage is detected before removing the diamond, we will photograph the damage and discuss it with you prior to going any further.

You will be billed for shipping at our cost. This varies with the value of the item being returned and the location from which you are shipping the jewelry.

All packages are video recorded as they are opening and the items within are carefully examined.  If there is anything missing, or damage discovered that was unreported prior to receiving the item, we will contact you to discuss it.

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Crafted by Infinity Diamonds all meet our "Eye-Clean" definition.

 

No characteristics visible to a person with normal 20/20 vision viewing the diamond in the face-up position, at a distance of 25cm (10 inches), under normal overhead lighting.

 

More detailed information on Crafted by Infinity Diamonds and clarity can be found on our Clarity appearance page.
 

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