Frequently Asked Questions

you may also contact us directly with any question, at any time


SECURE RETURN SHIPPING PROCESS

 

When you need to return something to us, please contact us and we will send you a FedEx shipping label.  That way your item is insured by our carrier, and we can securely track its location and progress. We cannot accept or take responsibility for shipments sent by other methods.

You may send your diamond to us mounted, so long as you include or email us written permission to remove the diamond from your mounting.  If any damage is detected before removing the diamond, we will photograph the damage and discuss it with you prior to going any further.

You will be billed for shipping at our cost. This varies with the value of the item being returned and the location from which you are shipping the jewelry.

All packages are video recorded as they are opening and the items within are carefully examined.  If there is anything missing, or damage discovered that was unreported prior to receiving the item, we will contact you to discuss it.

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Crafted by Infinity Diamonds all meet our "Eye-Clean" definition.

 

No characteristics visible to a person with normal 20/20 vision viewing the diamond in the face-up position, at a distance of 25cm (10 inches), under normal overhead lighting.

 

More detailed information on Crafted by Infinity Diamonds and clarity can be found on our Clarity appearance page.
 

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This is a logical question. We have great respect for both organizations, and recognize the GIA's global reach, but prefer the AGSL to grade our diamonds. You may feel better about the choice to use AGSL too, after familiarizing yourself with the below.

History

Since 1934 the American Gem Society has served as a consumer protection organization. In fact, consumer demand for cut-quality assessment is what fueled the Society's decision to launch their AGS Laboratories in 1996. The AGSL duplicated GIA's color and clarity approaches while adding a cut-quality component (GIA had none at the time). By stepping into this needed space, AGSL quickly became the industry's preeminent authority on cut-quality.

Systems

AGSL currently has the world's only scientifically published, repeatable and diamond-specific system for grading diamond light performance. In 2006 the GIA followed by introducing a cut-grading system based on sampled observations, but it's critically wide and lacks the strictness or sophistication of AGSL's scientific system.

Color and clarity

AGS takes the same approach as GIA. In fact, AGSL master color stones have been graded by GIA to ensure uniformity between the two labs. When it comes to clarity the approach, nomenclature and standards are also the same. However these are subjective human judgments, which inevitably affect consistency.

Reach

GIA grades most of the world's output. Every jeweler in the world has access to GIA graded diamonds. By comparison, AGSL grades only about 2% of diamonds which meet higher standards for cut quality. Some jewelers choose to downplay AGSL to their customers, even though it's common knowledge that AGSL graded diamonds trade for a slight premium over those with GIA reports.

Consistency

AGSL enjoys absolute consistency in their single lab location. By comparison, the GIA grades over 100,000 diamonds per week across nine locations. Even presuming 90% consistency across all graders and locations; over 40,000 diamonds with some level of grading inconsistencies are flowing into supply lines and website listings every month, which explains the chaos in pricing trends. See our page on Diamond value and pricing for further information.

Relative to each other: There have been and always will be cases where diamonds submitted to both labs are graded differently. The differences go in both directions. Neither GIA nor AGSL are consistently more or less strict on either color or clarity than the other.

Cooperation

GIA and AGS support each other as sister organizations. GIA is the primary sponsor of the annual AGS Conclave, and vice-versa. Industry professionals widely view GIA as the global authority, but consider AGSL the undisputed authority in matters of cut grading.

Our preference

Since its inception the AGSL has remained focused on consistency, with a single laboratory location, senior graders, peerless research and the world’s only scientifically vetted cut grading system. Their leadership is celebrated and has remained intact for decades with no strife or scandal. Most importantly, they share our strong focus on consumer protection.

All things considered, we believe the AGS Laboratories perfectly reflects the pure diamond research, education and grading body Mr. Shipley had in-mind when he founded both the GIA and AGS nearly a century ago.

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Because we are launching the new website in phases and exciting things are happening all the time. Stay tuned and be sure to check back very soon!


Meanwhile, if you can’t find the information you are looking for, please don’t hesitate to contact us directly by phone or send us an e-mail.

 

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